SLA’s are an integral part of an IT service. It pulls together information on all of the contracted services and the agreed-upon expected reliability into a single document at a set fee. 

Service Level Agreements – Providing IT solutions that change the way you do business.

Service Level Agreement (“SLA”) outlines our team’s level of service and support. The SLA defines the standards for service, response time and quality of work. It is a solution that combines flat-rates, set hours IT support for a monthly fixed fee with the proactive monitoring of IT workstations and infrastructure.

We aim to focus on your IT so you can focus on growing your business.

As the world becomes increasingly digital, the importance of technology is becoming more and more apparent. As a result, businesses today couldn’t function without the help of their IT departments or an IT services provider.

Many SME businesses have started outsourcing their IT needs to specialists, allowing their internal resources time to focus on their core strengths instead of maintaining complicated IT systems.

Some businesses require a balance of in-house and outsourced IT support. As technology has become more complex and advanced, so have the services that support it. Therefore, having a qualified technician on-site to manage the day-to-day IT niggles, and an outsourced IT provider to assist with complex IT issues and overflow, especially during leave days, will help keep your infrastructure updated and secure.

We want to solve the problem with our collaborative expertise, continual maintenance plans, and IT redundancies. We want to be a strategic partner that knows your business and proactively plans and implements solutions to curb monthly costs. We aim to focus on your IT so you can focus on growing your business.